Krakia believes protecting your personal data is our responsibility. This policy clearly outlines what information we collect, how it is used, and what rights you have.
We know that when you sign up anywhere online, one question always comes to mind — "Where does my data go?" Krakia takes that question seriously. This privacy policy sets out clearly and transparently exactly what data Krakia collects, why it collects it, and how it is protected. No hidden clauses.
This Privacy Policy applies to all members and visitors of the Krakia platform. By using Krakia's website, mobile app, or any of our services, you are deemed to have accepted this policy.
Krakia follows international data protection standards. Our policy is aligned with the principles of the GDPR (General Data Protection Regulation), although we primarily serve members in Bangladesh.
Krakia only collects data that is strictly necessary — collecting unnecessary information goes against our policy. Details are provided below.
Full name, date of birth, and national ID number (for KYC verification).
Mobile number and email address — for account communications and notifications.
BKash/Nagad number — for processing transactions. Card numbers are never stored.
Betting history, login timestamps, and device information — used to improve our services.
IP address and general location — for security and fraud prevention.
Device model, operating system, and browser — collected for app optimization.
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name & Date of Birth | Identity Verification (KYC) | Yes |
| Mobile Number | Account Communications & Payments | Yes |
| Email Address | Important Notifications | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Betting History | Account Management | Automatic |
| Marketing Preferences | Offers & Promotions | Optional |
Krakia only uses the information it collects for specific, defined purposes. Using your data for anything beyond that goes against our policy.
Krakia does not sell your data to third parties. However, limited information may need to be shared in certain specific circumstances.
Cookies are small files stored in your browser. Krakia uses cookies to improve your experience. Full details are provided below.
You can disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.
Krakia uses multiple layers of protection to safeguard your data — both technical and organizational measures are in place.
All data transmitted between your browser and Krakia's servers is fully encrypted.
Data is stored in internationally certified data centers — monitored 24/7.
Additional verification for account login and withdrawals — to prevent unauthorized access.
Only authorized personnel can access specific data — strictly on a need-to-know basis.
A third-party cybersecurity team regularly audits Krakia's systems.
If any data breach is detected, affected members will be notified within 72 hours.
You have full control over your personal data. Krakia fully respects and upholds these rights.
If you want to know what data Krakia holds about you, we are required to provide it.
If any of your information is incorrect, you can request a correction. Please contact Support.
If you close your account, your data can be deleted unless we are required to retain it by law.
You can request that we stop using your data for specific purposes.
You can request a copy of your data in a portable format.
You can unsubscribe from marketing emails or notifications at any time.
Krakia does not retain data beyond what is necessary. Retention periods vary depending on the type of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as Long as Your Account Is Active | Service Delivery |
| Transaction Records | 5 Years (Even After Account Closure) | In compliance with financial regulations |
| KYC Documents | 5 Years | Legal Obligations |
| Customer Support Chat | 2 Years | Service Quality Monitoring |
| Marketing Preferences | Until Opted Out | Personalised Offers |
| Log Files / IP Address | 90 Days | Security Audits |
Krakia is an adults-only platform. We do not knowingly collect data from anyone under the age of 18.
If you become aware of a minor using Krakia, please report it to support@krakia.net.
Krakia may update this Privacy Policy from time to time. Members will be notified of any changes.
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact Krakia's Data Protection Team.
Your data is safe with Krakia. Register on a trusted platform and play with peace of mind.