Krakia FAQ – Frequently Asked Questions with Detailed Answers

To register you'll need: age 18+, an active mobile number, a valid email address, and a strong password. Registration is completely free. Complete KYC verification before making your first deposit.

Only one Krakia account is allowed per mobile number. Multiple accounts are strictly prohibited — if detected, all accounts will be closed and balances may be forfeited.

Without email verification, you won't be able to deposit or place bets. After registering, click the verification link sent to your inbox. If you don't receive it, check your spam folder or contact support.

Your username cannot be changed once set. However, you can update your email, mobile number, and password from account settings — OTP verification will be required. For changes to important details like your name, please contact support.

Completing KYC (Know Your Customer) increases your withdrawal limit and keeps your account secure. Go to Account Settings and upload a photo of your national ID or passport. Verification is typically completed within 24–48 hours.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and a reset link will be sent to you. You can also use OTP login — sign in with a code sent to your mobile, no password needed.

Yes, you can close your account by sending a request to support@krakia.net. Make sure to withdraw your balance before deletion. Once permanently closed, the same details cannot be used to open a new account.

Entering the wrong password repeatedly will automatically lock your account for 30 minutes. Try again after 30 minutes. For immediate assistance, contact support@krakia.net.

Krakia currently supports deposits via bKash, Nagad, and Rocket. Bank transfers are also available. All methods are fully secure and instant.

The minimum deposit is ৳500. The maximum deposit limit depends on the payment method. You can also set your own deposit limits using our responsible betting tools.

Deposits via bKash and Nagad are typically credited within 1–5 minutes. If there's a delay due to network issues, wait 30 minutes. If it still hasn't arrived, contact support with your transaction ID.

Krakia does not charge any additional deposit fees. However, bKash or Nagad send money charges may apply and will be deducted by your payment app.

If a deposit fails, first check that your bKash/Nagad account had sufficient balance. If the issue persists, send the transaction ID and a screenshot to support@krakia.net. Most cases are resolved within 1–2 business days.

A 100% bonus is automatically applied to your first deposit after registration — no code needed. Maximum bonus is ৳5,000. For full bonus terms and conditions, Terms & Conditions page.

Withdrawals from KYC-verified accounts are typically processed within 3–6 hours. Without KYC, it may take 24–48 hours. Slight delays may occur during peak hours.

The minimum withdrawal amount is ৳500. Bonus balance requires wagering requirements to be met before withdrawal. Your main balance can be withdrawn at any time.

Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus wagering requirements, or a pending account verification. You will be notified of the reason by email. Contact support for assistance.

Yes, but winnings from bonuses must meet a wagering requirement before withdrawal. Typically you need to wager 5–10x the bonus amount. For details, Terms & Conditions Read.

Krakia does not charge any withdrawal fees. However, payment gateway fees may apply. bKash cashout charges, as set by bKash, will be applicable.

Wagering must be completed within 30 days of the welcome bonus being credited. If the requirements aren't met within that period, the bonus will be automatically cancelled.

Reload bonus offers depend on your account activity and ongoing promotions. Log in and visit the promotions page to see offers available to you.

Voucher Code Voucher Page Enter the code in the "Voucher/Referral Code" field during registration or deposit. Terms and expiry dates may vary by code.

Yes, you can forfeit an active bonus from your account settings. However, once forfeited, the bonus cannot be recovered. After forfeiting, you can withdraw from your main balance.

Cashback offers apply on a weekly or monthly basis. A percentage of your net losses over a set period is returned as a bonus. Cashback is generally credited every Monday.

Share your referral link or code with a friend. Once they register and make their first deposit, you'll receive a bonus. Your referral link is available in your account dashboard.

Krakia offers betting on 200+ sports events including cricket, football, kabaddi, tennis, badminton, basketball, and volleyball. All major tournaments are covered — IPL, BPL, the World Cup, the Premier League, and more.

Yes. Live betting is fully active on Krakia. Odds update in real time during matches and new bets can be placed as the game unfolds. Live scores and stats are also available on the same page.

Once a bet is confirmed, it generally can't be changed. However, some events offer a Cash Out option, letting you lock in a set amount before the match ends.

Yes, Krakia supports both single and multi (parlay) bets. Adding multiple matches multiplies the odds, so a win pays out significantly more — but the risk is higher too, as every selection must be correct to win.

Krakia uses decimal odds format. For example, odds of 1.85 mean a ৳100 bet returns ৳185 in total if you win (profit of ৳85). Higher odds mean higher risk but a greater potential payout. Details Match Odds page.

If a match is cancelled or abandoned, all bets on that match are voided and the stake is automatically refunded to your account. For multi-bets, the cancelled match is removed and the remaining selections stay active.

Yes. Krakia uses 256-bit SSL encryption to keep your personal and financial data fully secure. We do not share your personal information with any third parties.

Change your password immediately and notify us at support@krakia.net. We will review your account promptly and lock it if necessary. Always use a unique, strong password for your security.

No. Krakia does not sell or share your personal information with third parties for marketing purposes. Limited data may only be shared for payment processing or legal requirements. Details Privacy Policy View.

Krakia will never ask for your password via SMS or WhatsApp. Always log in by typing krakia.net directly into your browser. Don't click on unknown links. If you receive any suspicious communication, report it to support immediately.

Yes, Krakia supports OTP-based two-factor authentication. OTP verification is mandatory for new devices or suspicious logins, and can be enabled from your account settings.

Krakia App Download Page Download the APK directly from and install. Separate versions are available for Android and iOS.

Before installing the APK on Android, go to Settings → Security → Unknown Sources and enable it. Restart your phone. If the issue persists, uninstall the app and download a fresh copy. Android 8 or above is required.

The app keeps you logged in, supports push notifications, and loads faster with smoother navigation. The website has all the same features, but the app is more optimized overall.

When a new update is available, you will receive a notification when opening the app. Or Download Page Download the latest version from and reinstall — your existing data won't be affected.

Go to Settings → Notifications in the app to turn off specific notification types. Alternatively, you can disable all Krakia notifications entirely from your phone's system settings.

No separate application is needed. VIP points are earned and your tier advances automatically as you continue betting regularly. Details On the VIP page View.

VIP members enjoy: higher bonuses, faster withdrawals, a dedicated account manager, invitations to exclusive events, increased betting limits, and monthly cashback.

Yes, VIP points may reset if there's no betting activity for 90 consecutive days. Stay active and your points will keep accumulating.

Your tier may be downgraded if you're inactive for an extended period or fail to maintain the required betting volume. Each tier has a quarterly volume requirement — visit the VIP page for full details.